by Robert Aumer
Every year in January SEAL Systems offers the opportunity for customers to give their feedback. Within a scale of 1 (= very satisfied) top 5 (= not acceptabel) the services and products can be judged. Questions about the service, project office, development, sales and administration were asked. The customer could also evaluate , how important they consider service areas.
In addition, there was a block of questions for evaluation of SEAL Systems as a company (recommendation rate, innovation ability, …).
80 customers participated in the survey with an overall mark of 1,80. This is an improvement compared with the last yeas mark of 1,86.
The survey result were evaluated for separated regions: Besides standard questions all participants had the opportunity to express their opinions. In free statements they could do comments about acceptance, critical remarks or suggestions. Here are some responses. Wer were happy about some of them bus we also considered some as important contributions for improvement:
The winners of the five SONY Portable Charges are:
We congratulate the winners and we thank you all for taking the chance to provide your opinion.
Angela Strauß is responsible for quality management at SEAL Systems: “This year the number of responses was lower than last year. We need the feedback our our customers. Therefore we are happy about every vote.
Especially we want to say thanks to all customer users who gave additional suggestions for improvemen of project work and for new product ideas.”
An evaluation of the query is prepared for download at the service pages on the homepage.
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Robert Aumer
Robert Aumer has dedicated his work to the subject of marketing since he joined the company in 1987. Along with designing advertising and communication campaigns and press relations, he enjoys athletic activities, preferably being outdoors on his bike or on the tennis court. robert.aumer@sealsystems.de +49 9195 926 173
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