by Debra Garls
From June 3-7, SEAL Systems embarked on our first-ever customer appreciation road trip. The trip covered 780 miles, took us through four states, and amounted to an 11 hour and 46-minute drive. Why did we do it? To have an opportunity to meet our customers face-to-face. Over the week, we were able to hear firsthand how our solutions are helping companies – and received some surprising feedback.
The first stop on our road trip took us to the great steak, I mean state – Nebraska.
During a meeting with a potential client, a demo was given for our Paperless Production solution. For SEAL Systems, 2019 is the paperless year. The increase of interest in this product is not surprising to us because we have seen firsthand how Paperless Production can be a gamechanger for manufacturing companies. While sitting in the demo, it was exciting to see the facial expressions change as our product’s features addressed issues that the company was experiencing. Thumbs ups and adamant nods throughout the group were also welcome responses to the presentation.
Paperless Production can be beneficial to any enterprise because it makes it possible for operators to access and view work instructions on a desktop or mobile device. No longer will a company have to waste time and human resources trying to hunt down missing printing copies – and then have to re-print everything after the documents could not be tracked down. Paperless Production eliminates this problem while also reducing the use of paper enterprise-wide.
The other benefits you can expect when your company implements SEAL Systems’ Paperless Production are:
Our next stop brought us to our next Great Plains state – Kansas.
This stop was a special one because it provided feedback that every company wants to receive. During a visit with a customer in Kansas, they shared with us that our SEAL Systems’ customer service is fantastic. Great customer service is something that SEAL Systems strives to provide for all our customers – and we are able to achieve it because of our superstar support team.
Tickets requesting troubleshooting assistance are ranked by importance by our support team. If there is ever a problem that stops a company’s production – our support team will drop everything and will work to solve the problem right away. We know how stressful a situation like this can be so our team will make sure all hands are on deck to help solve the problem.
Toto, we are not in Kansas anymore…we are in Oklahoma!
Oklahoma illustrated why we wanted to go on this road trip – to connect with our long-time customers. With a product that really works, we have found that we need an excuse to touch base with our clients. For example, a customer we visited in Oklahoma has not talked to us in years because our products are reliable and work without anyone needing to reach out to the SEAL Systems team for help.
We have started discussions to create examples of “fail” errors for our products so long-time admins can teach others how to handle those errors. For those that like to learn by doing, we think this could be helpful because employees can learn how to react to those errors now – instead of waiting years for an error to show up on one of our products (if it ever does).
How did we celebrate crossing into our last state? We stopped by the Original Pie Shop for a delicious snack, of course.
We have learned what happens when a company decides to create a solution like ours in-house from the customers that scrapped their in-house solution and came to us. Where a solution in-house sounds ideal – and a great opportunity – we have seen what an in-house solution can cost a company (a lot more money than initially planned).
Other than costing much less than the amount companies pay for in-house solutions, our solutions are out-of-the-box, modular, and scalable. Also, expect a (much) shorter time with the implementation of our products because our implementation is within weeks.
Email us and let us know that you would like a visit from our superstar team!
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Debra Garls
As a SAP Business Development Manager, Debra Garls, seeks to help companies automate, secure and streamline the process of distributing valuable documents throughout the enterprise. Ensuring the right documents get to the right place, in the right format, at the right time. debra.garls@sealsystems.com +1 774-200-0933
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